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Have you ever had to call a professor or classmate, but not had a phone book or directory on hand? Have you ever been on your way to class at the beginning of the semester and realized you forgot to look up the location? The Student Information Assistants at the Binghamton University Call Center are prepared to assist you in the previous instances as well as more complex situations that you may come across during your time at BU and thereafter. The University Call Center officially opened in October of 1999 and was developed by Telecommunications to provide a variety of services to members of the University community and beyond. The Student Information Assistants are capable of assisting callers with finding phone numbers, providing directions to campus, and scheduling tours. In addition, they answer questions for seven major departments on campus including the Registrar's Office, Admissions, Financial Aid, Telecommunications, Health Services, EOP and Orientation to effectively prevent the 'transfer train' and to reduce the chances that a call will end up unanswered and in a voicemail box. This communication network has proven to be highly effective. Questions are answered correctly in a shorter period of time by actual people rather than by automated recordings as they were prior to the development of the Call Center. The Call Center has recently expanded due to the continuing growth of the University and the increasing popularity of the services that the Call Center provides. We are constantly reevaluating these services and adjusting them to meet the needs of our customers. If you are interested in applying for a position as a Student Information Assistant please fill out our application and return it to the Call Center, UUW B15. The Call Center is open Monday - Friday from 8:00am to 5:00pm while classes are in session (8:00am - 4:00pm during the summer and some breaks) and can be reached directly by calling our General Information Line 777-2000. Interested in becoming a Student Information Assistant (SIA)? Fill out this application. |
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